Frequently Asked Questions
Everything you need to know about bringing the soul of Jewish music into your home.
How long does shipping take for international orders?
We ship globally from our distribution centers. Standard international shipping typically takes 7-14 business days, while domestic orders usually arrive within 3-5 business days.
Are the instruments and sheet music authentic?
Yes, every product in our catalog is curated for authenticity. We work directly with renowned Jewish musicians, luthiers, and publishers to ensure you receive genuine, high-quality items.
What is your return policy for physical media and instruments?
We offer a 30-day return policy for most items. Instruments must be in their original condition and packaging. Please note that opened CDs and digital download codes are non-refundable.
Do you offer bulk discounts for synagogues or schools?
Absolutely. We provide special pricing for educational institutions, youth groups, and religious organizations. Please contact our wholesale department for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Can I request a specific Jewish music title not listed on the site?
We love helping our customers find rare gems. If you are looking for a specific album or songbook, contact our support team and we will do our best to source it for you.