Returns & Exchanges
At The Heartbeat of Jewish Music, we want you to be completely satisfied with your purchase of instruments, albums, and sheet music. If you are not happy with your order, we offer a 30-day return policy for most items in their original, unopened condition.
Initiate Your Request
Contact our support team via email with your order number and the reason for the return to receive a Return Authorization number.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring that all CDs, books, or instruments are securely cushioned to prevent damage during transit.
Ship the Item
Affix the provided return label or ship the package through your preferred carrier to our central distribution warehouse in Jerusalem.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing